Privacy Policy

1. Introduction

Welcome to Zekko Inspection. This Privacy Policy explains how Zekko Technologies Ltd. ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website zekkoinspection.zekkotech.com (the "Website") or use our mobile application Zekko Inspection (the "Application") (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

• Account Information: Name, email address, phone number, company name, and password when you create an account
• Payment Information: Credit card details, billing address, and payment history (processed securely through third-party payment processors)
• Profile Information: Professional credentials, license numbers, profile photos, and business information
• Inspection Data: Property addresses, inspection reports, photos, notes, and other information you input through the Application
• Communication Data: Information from your correspondence with us, including customer support requests

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Information: Pages visited, features used, time spent on pages, click data, and navigation paths
• Location Information: GPS coordinates and location data when you use location-based features (with your permission)
• Log Data: IP address, browser type, access times, pages viewed, and referring URLs
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms when you use social login features (Google, Apple)
• Payment processors and financial institutions
• Analytics providers and advertising partners
• Public databases and commercial data providers

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our Services
• Account Management: To create and manage your account
• AI Processing: To power AI-assisted features, including inspection suggestions and report generation
• Communications: To send transactional emails, notifications, updates, and marketing communications (with consent)
• Payment Processing: To process payments and manage subscriptions
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics: To analyze usage patterns and improve user experience
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send promotional materials about new features, special offers, and events (you may opt-out)
• Research and Development: To develop new features and improve our AI algorithms

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information includes:

• Consent: You have given us consent to process your data for specific purposes
• Contract Performance: Processing is necessary to perform our contract with you
• Legitimate Interests: Processing is necessary for our legitimate business interests
• Legal Obligations: Processing is necessary to comply with legal requirements

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Cloud hosting providers (e.g., Supabase)
• Payment processors (e.g., RevenueCat, Stripe)
• Email service providers
• Analytics platforms (e.g., Google Analytics)
• AI and machine learning service providers
• Customer support platforms

5.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to:

• Comply with legal processes
• Enforce our Terms of Service
• Protect the rights, property, or safety of our company, users, or others
• Prevent fraud or illegal activity

5.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

After you close your account, we may retain certain information for legitimate business purposes or as required by law. Inspection data may be retained for record-keeping and legal compliance purposes for up to 7 years after account closure.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for data processing (where processing is based on consent)
• Opt-Out: Opt-out of marketing communications

To exercise these rights, please contact us at hello@zekkotech.com. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information. See our Cookie Policy for detailed information about the cookies we use and your choices.

10. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

For EEA users, we use Standard Contractual Clauses approved by the European Commission for data transfers to third countries.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete personal information we collected from you
• Right to opt-out of the sale of your personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at hello@zekkotech.com or call us at the number provided in the Contact section.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

Continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

16. Dispute Resolution

If you have any complaints about how we handle your personal information, you may contact us as described above. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.